FREE SHIPPING OVER 200€

Faq

EXPRESS SHIPPING IN 3/4 DAYS

The required items will arrive at the address indicated, depending on the area you are ordering.

Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the Rest of the world takes 4-5 working days.

Will be sent by courier DHL that will provide the tracking to control the order. And, if your spending is more than 150 €, shipping is free!

EXCHANGES AND REFUNDS

If you are not satisfied with an item, you have 7 days after receiving your order to exchange it for any size or any other items, or request a refund. It’s very simple and you’ll only be responsible for delivery costs to return the products to our warehouse.

*Please note that the company is not responsible for any problems or delay lead to exchange or refund request done without following the instructions.

HOW TO RETURN

When making exchanges and returns, please bear in mind that:
Any items returned must be in the same condition in which you received it. We will accept exchanges and refunds of unworn and unwashed garments. Price tags must be attached to the article. When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or refund the returned items. We reserves the right to establish a charge equal to 10 % of the value of goods returned or to refuse the request for exchange/refund if the items do not comply with all terms and conditions provided by our returns policy.

HOW TO PROCEED?

Pack the items securely, in the original packaging if possible, and enclose the Return Form that you will download here

You must fulfil this document in any of its part, you’ll print it and insert it in the parcel with the garments to return.

The parcel has to be delivered to the following address:

Silvano Calabrese
Via madonna del Pantano, 83
Giugliano in Campania
80014, NA
Italy
T: +39 0818391236

​We recommend you to track and insure your package, at your expense, as we are not responsible for shipping costs or for any items that fail to reach us.

We ask you to specify the courier you'll use and provide us the tracking number.

WHEN WILL I RECEIVE MY ORDER?

The change of size will be processed as soon as the parcel will be delivered to our warehouse and you’ll receive the items you required in 5-6 business days. The new shipping costs of your exchange order will be free of charge. You’ll receive an email with the tracking code in order to follow the status of the new shipping.

NON-EUROPEAN COUNTRIES EXCHANGE POLICY

If you ordered form a non-european country, please note that all customs duty to return and receive the parcel, as well

as shipping fee to return the products are at customer’s expenses.

REFUNDS

HOW TO PROCEED? 

Pack the items securely, in the original packaging if possible, and enclose the Refund Form that you will download here

 You must fulfill this document in any of its part, you’ll print it and insert it in the parcel with the garments to return.

The parcel has to be delivered to the following address:

Silvano Calabrese
Via madonna del Pantano, 83
Giugliano in Campania
80014, NA
Italy
T: +39 0818391236
 

WHEN WILL I RECEIVE MY REFUND?

We recommend you to track and insure your package, at your expense, as we are not responsible for shipping costs or for any item that fail to reach us. Refunds will be made with PayPal. If you selected bank transfer as payment method, you’ll write your IBAN code on the Refund request or provide an email associated with PayPal. The refund period may vary according to the payment method provided for the refund.

 

PayPal: in between 3 and 14 working days

 

Bank transfer: in between 30 working days

 

Please note that working days are to be counted from the date your return is delivered to our warehouse.

SOME PROBLEMS WITH THE ORDER YOU RECEIVED?

If you have received a defective item or the wrong item, please send an email to info@silvanocalabrese.com or call +39 0818391236 Mon - Fri from 09:00 am to 05:00pm.

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